2017航班中断管理(IROPS)报告｜航空业挑战与未来趋势｜Amadeus委托T2RL

报告摘要

本报告由Amadeus委托T2RL撰写，深入剖析航班中断管理(IROPS)的现状与未来。基于对ANA、西南航空、Star Alliance等全球20余家航空及相关机构的访谈，揭示了中断管理的十大常见原因、当前市场挑战及行业趋势。报告指出，中断造成的连锁反应不仅影响航空运营，更波及乘客体验与收入。其中，创新自动化、沟通规则和跨界协作被列为关键解决方案。适合航空公司运营总监、机场管理者、旅游技术供应商及航空业投资者阅读，为优化中断管理策略、提升乘客满意度提供前瞻洞见。

📋 报告目录

1. Executive summary
2. The knock-on effects of disruption
3. Voice of the passenger
4. A tale of two different travellers during disruption
5. Ten common causes of disruption
6. Current market challenges
7. Industry trends
8. Future vision
9. Changing mindsets
10. The passenger
11. Innovation and automation
12. View from the boardroom on collaboration
13. Ten rules for communication during disruption
14. Collaboration
15. Continuous industry improvement
16. One size does not fit all