聚焦凯捷研究院_重新构想客户体验:以人为本,人工智能驱动。68% of organizations believe AI agents will outperform traditional CX channels, and this confidence is driving rapid adoption – Gen AI tool usage is expected to climb from 21% today to 51% over the next three years.Executives overestimate consumer willingness to recommend their products/services (84%versus 45%).
聚焦凯捷研究院_重新构想客户体验:以人为本,人工智能驱动。68% of organizations believe AI agents will outperform traditional CX channels, and this confidence is driving rapid adoption – Gen AI tool usage is expected to climb from 21% today to 51% over the next three years.Executives overestimate consumer willingness to recommend their products/services (84%versus 45%).
聚焦凯捷研究院_重新构想客户体验:以人为本,人工智能驱动。68% of organizations believe AI agents will outperform traditional CX channels, and this confidence is driving rapid adoption – Gen AI tool usage is expected to climb from 21% today to 51% over the next three years.Executives overestimate consumer willingness to recommend their products/services (84%versus 45%).
覆盖 2026 年,全文共 96 页。
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适合战略规划、产品经理、行业研究员等读者参考。
重点分析了人工智能、凯捷研究院_重新构想客户体验、以人为本、人工智能驱动等议题。