聚焦Medallia_客户体验从业者对人工智能的真实看法研究报告。60% of CX practitioners report that AI has gone above and beyond, while another 36%say it’s delivering exactly as promised.With tools like ChatGPT in the mix, 90%of CX practitioners have tried a genAI tool at least once, and 42% admit to being regular users.
聚焦Medallia_客户体验从业者对人工智能的真实看法研究报告。60% of CX practitioners report that AI has gone above and beyond, while another 36%say it’s delivering exactly as promised.With tools like ChatGPT in the mix, 90%of CX practitioners have tried a genAI tool at least once, and 42% admit to being regular users.
聚焦Medallia_客户体验从业者对人工智能的真实看法研究报告。60% of CX practitioners report that AI has gone above and beyond, while another 36%say it’s delivering exactly as promised.With tools like ChatGPT in the mix, 90%of CX practitioners have tried a genAI tool at least once, and 42% admit to being regular users.
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适合战略规划、产品经理、行业研究员等读者参考。
重点分析了人工智能等议题。