行为红利:解决数字政府中的“最后一英里”问题(英)
聚焦行为红利:解决数字政府中的“最后一英里”问题(英)。2. The COM-B Model, which identifies the Capabilities (C), Opportunities (O) and Motivations (M)needed for a Behavior (B) to occur, helps identify the seen and unseen drivers of user behavior at each stage of the BUJM, particularly pain points, and increase user engagement with a service.